Shipping policy

Shipping Policy

1. Shipping Areas

We ship to Italy, the European Union, and non-EU countries.
Any limitations or exclusions will be indicated at checkout.

2. Order Processing Time
Orders are prepared within 1–3 business days from payment confirmation.
For handcrafted, customized, or made-to-order products, preparation times may be longer and will be communicated before order confirmation.

3. Delivery Times
Estimated delivery times are as follows:

  • Italy: 2–5 business days
  • Europe: 4–8 business days
  • Non-EU countries: 7–15 business days

Delivery times may vary depending on the courier, time of year, and any customs inspections.

4. Shipping Costs
Shipping costs are calculated based on:

  • destination
  • weight and dimensions of the package

The total shipping cost is always shown before order confirmation.

Zone A (Italy – Vatican City – San Marino)

  • Standard rate: €6.90
  • Free shipping on orders over €54

Zone 1 EU (Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Germany, Denmark, Estonia, Finland, France, Greece, Hungary, Ireland, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden):

  • Standard rate: €19.90
  • Free shipping on orders over €109

Zone 2 Non-EU (Canada, Switzerland, United Kingdom, Norway, United States, Turkey, Iceland):

  • Standard rate: €29.90
  • Free shipping on orders over €154

Zone 3 International (Malaysia, Indonesia, Australia, Hong Kong SAR, Israel, Japan, New Zealand, Singapore, South Korea, United Arab Emirates, Argentina, Brazil, Chile, Colombia, Ecuador, Paraguay, Peru, Uruguay, Bangladesh, China, India, Kuwait, Laos, Maldives, Pakistan, Qatar, Macao SAR, Sri Lanka, Taiwan, Thailand, Vietnam, Ukraine, Costa Rica, Jamaica, Guatemala, Honduras, Cayman Islands, Martinique, Mexico, Panama, Dominican Republic, Saint Martin, Saint Vincent and the Grenadines, French Polynesia, Samoa, Russia):

  • Standard rate: €44.90
  • Free shipping on orders over €154

Zone 4 International+ (Mauritania, Mauritius, Seychelles, Lebanon, Nepal, Uzbekistan, Yemen):

  • Standard rate: €64.90
  • Free shipping on orders over €199

5. Couriers
Shipments are handled by reliable national and international couriers, including DHL and Poste Italiane.
When available, a tracking number will be provided.

6. Customs Duties and Taxes
For shipments to non-EU countries, any customs duties, taxes, or import charges are the responsibility of the recipient and are not controlled by the seller.

7. Packaging
All products are carefully packaged to ensure maximum protection during transport, while respecting sustainability criteria whenever possible.

8. Delivery Issues
In case of:

  • significant delays
  • damaged packages
  • lost packages

please contact us promptly at info@chiaressenza.com, indicating your order number.

9. Shipping Address
It is the customer’s responsibility to provide a correct and complete shipping address.
We are not responsible for delays or failed deliveries due to incorrect or incomplete addresses or the recipient’s absence.