Refund policy

Our 30-day return policy states that, after receiving an item, you have 30 days to request a return.

To be eligible for a return, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. Additionally, you will need the receipt or proof of purchase.

To initiate a return, please contact us at info@chiaressenza.com. Returns should be shipped to the following address:
Corso Italia 124/13, Ronco Scrivia (GE) 16019, Italy.

If the return is accepted, we will send you a return shipping label and instructions on how and where to send the package. Items sent without a prior return request will not be accepted.

For any questions about returns, contact us at any time at info@chiaressenza.com.

 

Damages and Issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged, or if you received the wrong item. This way, we can assess the issue and make sure it is resolved.

 

Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including perishable goods (e.g., food, flowers, or plants), custom-made products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). Additionally, we do not accept returns of hazardous materials, flammable liquids, or gases. If you have questions or concerns about a specific item, please don’t hesitate to contact us.

Unfortunately, we cannot accept returns of promotional items or gift cards.

 

Exchanges
The fastest way to get what you want is to return the item you received, and once the return is approved, purchase the new item separately.

 

14-Day Cooling-Off Period for the European Union
Notwithstanding the above, if goods are shipped within the European Union, you have the right to cancel or return your order within 14 days for any reason, without providing justification. As above, the item must be in the same condition in which you received it, must not have been worn or used, must have all tags attached, and must be in its original packaging. You will also need the receipt or proof of purchase.

 

Refunds
Once we have received and inspected your return, we will notify you to inform you whether your refund has been approved. If approved, you will receive the refund automatically within 10 business days via your original payment method. It may take some time for your bank or credit card company to process and make the refund visible.

If more than 15 business days have passed since your return was approved, please contact us at info@chiaressenza.com.

 

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